Grievance Policy

Introduction

A global movement is afoot. Business leaders are talking about ‘purpose’ and ‘meaning,’ ‘responsibility’ and ‘sustainability,’ ‘authenticity’ and ‘impact.’ Whatever the language they use, the message is clear: the business of business is changing, and we’re in the early days of a shift to a new, sustainable, and just economy. Junxion exists to accelerate the shift. This is our purpose. Our commitment to this purpose is reflected in our vision, mission, core values, and our code of ethics, and we are committed to operating our business in line with our purpose.

To deepen our commitment to this purpose and align with our commitment to operating our business in service of our stakeholders, this grievance policy was created to provide a clear and accessible process for stakeholders to raise grievances or complaints related to our operations, actions, or behavior. We are committed to ensuring that any grievances are heard, investigated, and resolved fairly and promptly, while protecting the rights and interests of all stakeholders involved.

Scope

This policy applies to all stakeholders, including but not limited to employees, contractors, suppliers, customers, business partners, community members, and Nature. A grievance is defined as a formal complaint, concern, or issue raised by any stakeholder or on behalf of a stakeholder, regarding the company’s activities, behavior, or practices that they believe to be unfair, counter to our ethical values, or in violation of agreed terms or laws.

Grievance Submission Channels

The company provides various channels through which stakeholders can submit grievances. These include:

• Grievance Form: A grievance form is available on our website, where stakeholders can submit concerns or complaints.

• General Email Address: Stakeholders may also contact us at [email protected] for general queries or grievances.

• Open-Door/Speak-Up Policy: Employees are encouraged to approach management directly for any workplace grievances.

In addition to the above mechanisms, Junxion proactively engages in the following stakeholder engagement and feedback activities:

• Direct Stakeholder Engagement: The company engages with stakeholders regularly through meetings, surveys, and other outreach activities to hear their concerns.

• Audit and Monitoring: Workers are surveyed regularly and engaged during audits to ensure any concerns are addressed.

• Community Outreach: We maintain channels for feedback and complaints through community outreach programs and local initiatives.

Grievance Process

When a grievance is raised, it will be processed according to the following steps:

1. Acknowledgment of Grievance
   Upon receipt of a grievance, the company will acknowledge it within 5 business days, providing the stakeholder with an overview of the grievance process, expected timelines, and the name/contact details of the person or team handling the issue.

2. Initial Review
   The grievance will be reviewed to determine whether it falls within the scope of this policy. We will notify the stakeholder if the grievance does not meet the criteria for acceptance.

3. Investigation
   An investigation will be conducted by a designated team or individual, including a Principal of the firm. This may include reviewing relevant documents, interviewing involved parties, and gathering evidence.

4. Resolution
   The company will work to resolve the grievance in a timely and fair manner. We will aim to address the issue within 4 weeks, depending on the complexity of the grievance.

5. Communication of Outcome
   Once a resolution has been reached, the stakeholder will be informed in writing of the outcome, including the steps taken to resolve the grievance and any corrective actions implemented. In cases where the grievance is not upheld, the company will provide a clear rationale explaining the decision.

6. Appeal Process
   If the stakeholder is dissatisfied with the resolution, they may appeal the decision. The appeal will be reviewed by a separate team or independent party to ensure impartiality.

Protection from Retaliation

We are committed to protecting any stakeholder who raises a grievance from retaliation. Retaliation, including discrimination, harassment, or adverse treatment, against anyone who submits a grievance or participates in the grievance process is strictly prohibited.

Measures in place to protect stakeholders include:

• Confidentiality: All grievances will be handled confidentially, and the identity of the individual raising the grievance will be protected, unless they choose to disclose it.

• Anti-Retaliation Policy: Any form of retaliation will be treated as a serious violation of company policy and subject to disciplinary action, up to and including termination of employment or contractual relationships.

• Whistle-blower Policy (see link)

• Independent Oversight: An independent oversight mechanism will be available to stakeholders to report any concerns about retaliation.

Communication of Grievance Process

The company will ensure that stakeholders are fully informed of the grievance process. This includes making information available through:

• The company website, with clear instructions on how to submit a grievance and what steps to expect.

• Internal communications and training to ensure employees understand how to report grievances.

• Regular updates to stakeholders on improvements to grievance handling and feedback received.

Continuous Improvement

We are committed to continuously improving our grievance mechanism. Feedback from stakeholders on the grievance process will be reviewed annually to identify areas for improvement, and any changes or updates to the grievance policy will be communicated to all stakeholders.

Conclusion

We take all grievances seriously and are committed to resolving them in a fair and transparent manner. Our grievance process aims to ensure that all stakeholders have a safe and accessible way to voice their concerns, and we will continue to uphold the highest standards of integrity in managing and resolving complaints.

Contact Information

For further information or to raise a grievance, please contact us via one of the following channels:

• Grievance Form

• General Email: [email protected]

• JX Contact Numbers:

  • Canada/North America: 1-888-681-8308

  • UK/Europe: +44 20 3475 2157

This policy will be reviewed annually to ensure compliance with legal requirements and best practices for protecting whistleblowers.