Leadership & change: the role of effective sustainability reporting

In the first of these articles on sustainability reporting, I argued companies need to telling a coherent story in their reporting across the four inter-related areas—setting the context, articulating their purpose, demonstrating innovation and showcasing impact. This makes the reports more interesting to read, and engages more people outside the business in sustainability programmes. In this piece, I am arguing …

Into the Fray! A Call for Corporate Activism

As I write, the air reeks of burned wood. It is the lingering stench of the worst forest fire season on record for Western North America. Massive plumes of smoke are rising hundreds of miles away, and the pall is cast over skies as far as the eye can see. Recent coverage of the worst-ever flooding in Houston, from which …

Why didn’t Franklin just call an Uber?

In 1845, Captain Sir John Franklin set out from England with 129 men in two ships to traverse the Northwest Passage. Both ships got stuck in the ice and every single expedition member eventually died of scurvy, lead poisoning, starvation, or hypothermia. Over the last 40 years or so, a fairly comprehensive understanding of the expedition’s demise has emerged, and …

Vancouver Division of Family Practice

Promoting Family Practice Maternity Care through a Public Directory of Physicians and Pregnancy-Related Resources Junxion Strategy worked with a team of family doctors to design and publish a one-stop-shop website for pregnancy-related resources and information. The Business Challenge Province-wide, the share of births attended by family physicians (FPs) is in decline. If an ‘average member of the public’ were asked …

Is social entrepreneurship cannibalizing civic engagement?

Without making a deliberate effort to see beyond the role of “entrepreneur” and “enterprise,” do we lose sight of incredible opportunities to build strong communities, engaged constituencies, and networks of change makers that don’t have a profit motive or a revenue objective? This Fall I will be teaching a cohort of undergraduate and MBA students about social enterprises and social entrepreneurship. …

Customers Come First! (Or do they?)

Recently I was at an event where a panelist declared the age of the customer to be “over,” favouring an employee-centric culture, because, “if your employees are happy, your customers will be happy.” It felt like a classic chicken and egg scenario: what comes first, your employees or your customers? Sure, people work with people, and if customers are interacting …