Case Study: Options Community Services

Through more than 50 years, Options Community Services has earned wide respect as a leading provider of support services and housing for vulnerable populations across the city of Surrey, British Columbia, and its surrounding communities. Options touches over 100,000 lives every year with a program portfolio that includes some 80 community services and a newer department of housing development that is currently planning its first purpose-built, mixed income housing site.

Options is faced with twin challenges of attracting and retaining qualified staff and updating systems and processes, to keep pace with their rapid growth and momentum serving Surrey’s diverse community.

How we Helped

Options engaged Junxion to guide them through the development of their new strategic plan, using our  proprietary TurningPointTM approach. We conducted focus groups and interviews with the leadership team, staff, and board members. This initial data gathering, coupled with market and materials review, including an external stakeholder survey, enabled Junxion to surface key opportunities and challenges for Options to consider.

Junxion then facilitated two full-day workshops with executive team, board and senior leadership. The first workshop focused on defining a 10-year vision and aspirations for the future. The second one identifying the key capabilities, skills and actions that would be required to reach these goals. From there, Junxion translated the workshop outcomes into a draft plan with three overarching strategic priorities and four key capability areas that will drive Options’ forward. The plan was reviewed and edited with the executive team and presented to the board of directors for further refinement and finalization. The result is a ten-page, actionable strategic plan that allows the team to remain nimble and agile, prioritizing on a quarterly basis the most pressing initiatives for a rapidly growing community services sector, while working towards an inspiring 10-year vision for the communities Options serves.

Read the full case study here.

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