Why didn’t Franklin just call an Uber?

In 1845, Captain Sir John Franklin set out from England with 129 men in two ships to traverse the Northwest Passage. Both ships got stuck in the ice and every single expedition member eventually died of scurvy, lead poisoning, starvation, or hypothermia. Over the last 40 years or so, a fairly comprehensive understanding of the expedition’s demise has emerged, and …

Customers Come First! (Or do they?)

Recently I was at an event where a panelist declared the age of the customer to be “over,” favouring an employee-centric culture, because, “if your employees are happy, your customers will be happy.” It felt like a classic chicken and egg scenario: what comes first, your employees or your customers? Sure, people work with people, and if customers are interacting …

Elements of Strategy: Measuring Success

When you measure your business’s success, do you look beyond the bottom line? With 88% of consumers seeking brands that respect people and planet, social impact and sustainability are real imperatives in any measure of success. This is the final post in a four-part series about the elements of strategy. In the first, we talked about a clear, compelling, actionable and …

Social Entrepreneurship and Reconciliation: Why the Narrative Matters

RECODE Dialogues bring together Canada’s community-engaged post-secondary institutions to investigate and discuss issues of importance to Canada and the world. RECODE is a program of the J.W. McConnell Family Foundation that provides social innovation and entrepreneurship opportunities for College and University students to become drivers of progress and change. On the day before the 2016 Indigenous Innovation Summit, in partnership with …

Hollyhock | Supporting the Next Generation of Change Makers

Junxion engaged nearly 300 stakeholders in the development of a new, far-reaching strategic plan for this renowned Leadership Learning Centre. The Business Challenge Located on Cortes Island, off Canada’s west coast, and nestled against the shoreline amid nearly 50 acres of stunning rainforest, Hollyhock is a leadership learning centre that exists to inspire, nourish and support people making the world …