Customers Come First! (Or do they?)

Recently I was at an event where a panelist declared the age of the customer to be “over,” favouring an employee-centric culture, because, “if your employees are happy, your customers will be happy.” It felt like a classic chicken and egg scenario: what comes first, your employees or your customers? Sure, people work with people, and if customers are interacting …

Elements of Strategy: Measuring Success

When you measure your business’s success, do you look beyond the bottom line? With 88% of consumers seeking brands that respect people and planet, social impact and sustainability are real imperatives in any measure of success. This is the final post in a four-part series about the elements of strategy. In the first, we talked about a clear, compelling, actionable and …

Vancouver Foundation | Greenest City Grants Program Report

The City of Vancouver has set the ambitious goal to be the world’s greenest city by 2020. Thousands of Vancouverites were directly engaged in projects funded by the Greenest City Community Grants, a program jointly managed by the City and the Vancouver Foundation. Junxion Strategy researched and wrote a case study report on the Greenest City Community Grants Program—a $2M+ …

Your CSR Story: Five Steps to Engage Your Stakeholders

It’s often said that the goal of a Corporate Social Responsibility function in business should be to cease to exist. Can CSR be so embedded in the company that a separate CSR team is wholly unnecessary? It’s a useful question, in that it helps to avoid ‘silo’ thinking. And that’s essential when you’re developing the communications plan for your CSR …

Urdang Academy | Leading UK Performing Arts School

Founded in 1970, Urdang Academy was established as a response to the lack of diversity in ballet. The academy is now one of the UK’s leading performing arts colleges with a deserved reputation for its inclusive approach and its high-quality training for a career in musical theatre and dance. The school is unique in its approach to breaking down cultural …

Think Global, Act Local with your Business

As our news feeds are filled with the worst of nationalist and protectionist rhetoric, I’m inspired by the positive stories that highlight the ways communities are working to foster equity, social inclusion and economic resilience. What does it mean to “think global and act local” in your business operations? Whether it’s the co-operative movement, new ways of thinking about community …

Islington Refugee Centre | The Heart of Progress

Last summer, my children’s school in Highgate, north London hosted the launch event of a new organisation called Highgate Has Heart. We couldn’t have known walking in that our heartstrings would be pulled into what became an incredibly meaningful pro bono project. Highgate Has Heart was set up by local people, including the actor Juliet Stevenson. The group seeks to …

Finding Meaning: Eight Reasons to Work for a Responsible Business

I was born in 1991, so I am what most people call a millennial. I grew up knowing the world faces profound social and environmental challenges. This is not breaking news. However, as a millennial, I also grew up with the important sentiment that I, just one person, can ‘change the world.’ I studied at Dalhousie University in Halifax, Canada and …

United We Stand: A New Era of Consolidation in the Social Sector?

Two major announcements recently echoed across the social sector landscape. Grameen Foundation and Freedom From Hunger have united, and in Canada, the Canadian Breast Cancer Foundation (CBCF) has merged with the Canadian Cancer Society (CCS). Does this indicate the beginning of an era of consolidation in the social sector? And what does that mean for social impact? Mergers and acquisitions are common in business. Each passing …