Reflections of Our CEO: “Of what are you most afraid?”

As 2017 was nearing its close, I shared a post about making 2018 magnificent. Many of you found it valuable, and I’m grateful for your feedback. While the five questions I posed resonated with different people for different reasons, I’ve been thinking about one in particular: ‘Of what are you most afraid?’ Some answers are obvious: we’re all afraid of …

Is social entrepreneurship cannibalizing civic engagement?

Without making a deliberate effort to see beyond the role of “entrepreneur” and “enterprise,” do we lose sight of incredible opportunities to build strong communities, engaged constituencies, and networks of change makers that don’t have a profit motive or a revenue objective? This Fall I will be teaching a cohort of undergraduate and MBA students about social enterprises and social entrepreneurship. …

Customers Come First! (Or do they?)

Recently I was at an event where a panelist declared the age of the customer to be “over,” favouring an employee-centric culture, because, “if your employees are happy, your customers will be happy.” It felt like a classic chicken and egg scenario: what comes first, your employees or your customers? Sure, people work with people, and if customers are interacting …

Reflections of Our CEO: Numbers Really Do Lie

“Maybe it’s time to throw in the towel,” I said. To this day, I’m not sure if it was the words that came back, or the instinctive speed with which they were said, but the response was quick and perfect. I was sitting on the cold, hard steps behind our office, looking across the park to downtown Vancouver, the city I call home. …