Why didn’t Franklin just call an Uber?

In 1845, Captain Sir John Franklin set out from England with 129 men in two ships to traverse the Northwest Passage. Both ships got stuck in the ice and every single expedition member eventually died of scurvy, lead poisoning, starvation, or hypothermia. Over the last 40 years or so, a fairly comprehensive understanding of the expedition’s demise has emerged, and …

Vancouver Division of Family Practice

Promoting Family Practice Maternity Care through a Public Directory of Physicians and Pregnancy-Related Resources Junxion Strategy worked with a team of family doctors to design and publish a one-stop-shop website for pregnancy-related resources and information. The Business Challenge Province-wide, the share of births attended by family physicians (FPs) is in decline. If an ‘average member of the public’ were asked …

Is social entrepreneurship cannibalizing civic engagement?

Without making a deliberate effort to see beyond the role of “entrepreneur” and “enterprise,” do we lose sight of incredible opportunities to build strong communities, engaged constituencies, and networks of change makers that don’t have a profit motive or a revenue objective? This Fall I will be teaching a cohort of undergraduate and MBA students about social enterprises and social entrepreneurship. …

Customers Come First! (Or do they?)

Recently I was at an event where a panelist declared the age of the customer to be “over,” favouring an employee-centric culture, because, “if your employees are happy, your customers will be happy.” It felt like a classic chicken and egg scenario: what comes first, your employees or your customers? Sure, people work with people, and if customers are interacting …

Lead from Hope: Thoughts On the UK Election

It’s another year, so there’s another reason to vote in the UK! Yes, following a general election in 2015 and the Brexit referendum in 2016, we’re now in full election fever! Again. As Brenda from Bristol said when this election was announced: “You’re joking. Not another one?… There’s too much politics going on at the moment.” (Brenda4PM trended on Twitter …

Elements of Strategy: Measuring Success

When you measure your business’s success, do you look beyond the bottom line? With 88% of consumers seeking brands that respect people and planet, social impact and sustainability are real imperatives in any measure of success. This is the final post in a four-part series about the elements of strategy. In the first, we talked about a clear, compelling, actionable and …